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FAQ
All US orders are shipped via USPS. Once your order has shipped, you will receive a tracking number via email. Most orders should arrive in 3-8 business days once shipped. I do not have control once the package leaves my possession. If you have questions or concerns with an order, please email me at pineneedleknits@gmail.com
All yarn purchases are final sale and non-refundable. Because each skein is hand-dyed in small batches, returned yarn cannot be resold or guaranteed to match.
Exchanges:
If your yarn arrives damaged, please contact us within 7 days of receiving your order at pineneedleknits@gmail.com. We will gladly arrange an exchange for the same item or provide a replacement of equal value.
Please inspect your package upon arrival and let us know immediately if there’s any damage.
Because each skein is hand-dyed, slight variations in color between skeins may occur. For orders of two or more skeins, I will make every effort to match dye lots as closely as possible, but exact matches cannot be guaranteed.
If you have any concerns upon receiving your yarn, please contact me at pineneedleknits@gmail.com, and I will be happy to work with you to find a solution.
Depending on popularity & availability, previous color-ways may be restocked.
All dyed-to-order skeins have a turnaround time of 4-8 weeks. Check product listing for exact timelines.
Be sure to subscribe to my email list & follow along on Instagram for restock updates to stay informed.
Most yarns available are Superwash Merino Wool. These yarns can be washed by hand or machine. I prefer to hand-wash to avoid any risk of damaging/ felting the yarn.
Some dyes are extremely difficult to set, and some colors may bleed even after our final wash. I recommend using a color catcher or steam block if you have any doubts.
Yarns that are not Superwash Merino should always be gently hand-washed.When drying, lay flat. Do not put in dryer.
Depending on order volume, a collection can take up to 8 weeks to ship after pre-order is closed. I strive to complete orders ASAP but due to the nature of a one woman show I cannot guarantee a specific time window.
I will provide post-collection production/ timelines on Instagram and you will receive an email as soon as your order ships.
I unfortunately do not accept custom orders at this time.
If you’re interested in carrying Pine Needle Knits yarn at your trunk show or local yarn shop, please email me at pineneedleknits@gmail.com!
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